FAQ

Frequently Asked Questions (FAQ)

Ordering, canceling and changing

If it is not possible to order a product, something is likely to go wrong in the ordering process. Please contact customer service. Then one of our staff will help you further.

It is possible that the confirmation email ended up in your spam. Isn’t that the case? Please contact customer service. One of our staff will then check that your order has been received correctly.

Want to change your order? Please contact customer service.

 

If you order a product, it will be communicated instantly and directly to our distribution center and processed. We cannot stop the shipment, this is an automatic process. Because of this we ask you to place your order intentionally and carefully check your order details (such as the items you selected and personal shipping data you filled in on our order form) before finalizing your order. You can always return the package with the unopened product according to our conditions within 14 days of receipt. For more information see our “return policy“.

Shipping and delivery

If you order a product with us before 4 pm, your order will usually be delivered to your home the next day. The delivery time of an order can take up to five days however. If you order a product on the weekend, your order will be delivered on a Monday or Tuesday.

Do you want to be sure that you are home the day your order is delivered? Then it is possible to change the delivery time. This can be done before 4 pm on the day you ordered a product.

Every has a flat shipping of $10 outside of malaysia . 

We accept orders and ship worldwide

Our deliverers treat your order with care. Is the product ordered damaged or broken upon delivery? Please sent a message to our support desk and we will inform you about how to send it back to our return address within fourteen days and receive a replacement.

Did you order all items on the same day, but did you not receive them all? Please contact customer service. We are happy to assist you further.

You may find similar products somewhere else for a lower price. However, for example, it is often an imported product from China. These products are not ISO certified and do not meet European health requirements. In addition, cheaper, imported products contain inactive synthetic ingredients. So a cheap supplement often does not deliver the promised result.

Payments

  • Creditcard
  • Bank Wire Transfer
  • Crypto (BTC)
  • Pay Later (via Klarna)
  • iDeal
  • Paypal
  • Belfius Direct Net
  • KBC/CBC
  • Bancontact / Mister Cash
  • SOFORT Banking

Returns

This is only allowed if the item is complete, unopened, unused and within within fourteen days after delivery.

Please make sure you contact our support desk first via the live chat to receive your necessary RMA-number and return address. Without a RMA-number we can’t process your returned item.

Please also make sure the item is complete, unopened and unused before contacting our support desk if you wish to return the items.

You do not have to pay shipping costs for an order return. We take care of the Shipping cost. We advise you to use a track & trace service as we are not responsible for return shipments which get lost sending it back to us. These track and trace costs are around €7.

As soon as we have received your return shipment, we immediately check whether the item is unopened and unused. If so, we then we will replace or refund the purchase amount to you using the payment source you used. Have you paid for the order via “Pay Later” (Klarna)? Then we will pass this onto Klarna and your Klarna invoice will be canceled and deleted.

Please note: If we do not receive your return shipment or the item is opened or more than 14 days after receiving the product ordered have passed we will not be able to refund. If you qualify for a refund, a €15 restocking fee will be deducted for handling and inspecting the items you sent back to us. Please see our full “Return Policy“

Worldwide Shipping

Jurvy Health charges $20 flat rate for all shipment costs for orders. All shipments take 2-3 days to arrive your destination.

Best Quality

Highest possible quality supplements, using the best ingredients to create products you can trust.

Best Offers

- You can select your own goodies when you order - We have made ​​a strict selection for you and only offer the best supplements of different brands

Secure Payments

Safe and easy online payment with paypal, Crypto, Credit card and Bank.

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